RoofersCoffeeShop, the award-winning place where the industry meets for technology, information and everyday business, is pleased to welcome Ruby into its community for contractors.
Ruby provides businesses with their own virtual receptionists who help craft positive customer engagement experiences. Their services are perfect for small business owners who feel stretched thin but still want to provide their customers with a positive experience.
Ruby’s mission is to “create meaningful connections and provide actionable insights that capture opportunities and give businesses the freedom over when and how they communicate so they can achieve more.”
In today’s fast-paced world, customers want a quick, personalized experience with the businesses they interact with. Customers are quick to not purchase a service or product if they can’t connect easily with your company. Ruby solves this problem with their attentive virtual receptionists who can work for your business 24/7 answering calls, taking notes, and assisting potential new customers.
How it works:
All callers are answered with a custom greeting, tailored to your business.
Because of your custom call instructions, the receptionist will either forward the customer’s call, take a message or send them to voicemail.
After the call is done, your receptionist will send a notification to you of the caller’s message and other details.
Ruby’s virtual receptionists can also answer customer questions, complete intake forms and schedule appointments. Customer engagement doesn’t have to fall through the cracks while you focus on the day to day of running your business. With the help of a virtual receptionist, you can stay on top of customer interactions and your business will thrive!
At Ruby, we provide small businesses with the services, products and analytics they need to manage customer interactions and deliver exceptional experiences in an increasingly digital world. Our customer engagement solution authentically connects with website visitors and callers—capturing more opportunities and providing that critical human touch that builds trust in your business.
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