MRCA Member Webinar: Development of a Dedicated Service Department with Tracey Donels

Facing hurdles related to cost or timing? Establishing a dedicated service and maintenance department can bridge cash flow gaps and boost your year-end revenue and gross profit margin. Beyond immediate financial gains, this focused approach cultivates a customer-centric culture, yielding significant returns for years to come. Your successful service team will comprise individuals who not only prioritize customer needs but also excel in the details of roofing and maintain exceptional communication skills. Staff members embodying these traits will secure the customer’s trust and foster a 'Last-Look' relationship. Dedicate a brief moment of your day to explore how simple it is to excel across multiple Key Performance Indicators by establishing a dedicated service and maintenance department.

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