By Heidi J. Ellsworth.
CIDAN Machinery Group welcomed guests to their Metal Expo in Peachtree City, Georgia in April. They sent out a warm thank you to all their guests who explored the innovative solutions offered by CIDAN in the metal fabrication industry. From live demonstrations of cutting-edge machinery to engaging discussions with their knowledgeable team, it was an inspirational event highlighting state-of-the-art equipment revolutionizing operations.
Guests enjoyed interactive machinery demos, expert-led workshops, networking with industry professionals and relationship-building time with the one-of-a-kind CIDAN team. The CIDAN Machinery Group’s team is a vital component of the company's operations, responsible for ensuring that customers receive the highest level of support throughout the life cycle of their CIDAN machinery. The team is comprised of highly skilled professionals, including tech support specialists, customer service representatives and parts experts, who possess a wealth of knowledge and expertise to provide the best possible service to CIDAN customers. Guests were able to visit with the following teams:
The tech support specialists are responsible for providing technical support to customers, assisting them in troubleshooting any issues they may encounter with their machinery. The tech support team is well-trained in operating and maintaining all CIDAN equipment, allowing them to quickly diagnose and resolve technical issues that may arise. With extensive experience in the industry and access to the latest tools and technologies, the tech support team can provide expert guidance to customers, ensuring their machinery is running smoothly and efficiently.
The customer service representatives of CIDAN's Aftermarket team ensure customers have a positive experience when interacting with CIDAN. The customer service team's goal is to ensure that customers feel valued and supported throughout their interaction with CIDAN, from the initial purchase of their machinery to ongoing support throughout its life cycle.
The parts experts of CIDAN's Aftermarket team are responsible for ensuring customers have access to the necessary parts and components to keep their machinery running smoothly. They are well-versed in the CIDAN product line and can quickly identify and source the correct parts for any given machine to keep their machinery running smoothly.
Open house attendees were able to get to know these teams better who provide ongoing knowledge and expertise along with regularly participating in continuing training and education programs. CIDAN plans to make this a yearly event bringing their customers and fantastic support teams together while previewing advanced new metal fabrication machinery.
About CIDAN Machinery Group
CIDAN Machinery is a company group within the sheet metal industry. CIDAN-machines are made in the CIDAN Machinery factory in Götene, Sweden with 115 years of experience in the field. Machines for professional processing of coils are made in Austria by CIDAN Machinery Austria GmbH, formerly known as Forstner GmbH, with over 60 years of experience in the field. We also have a factory in Switzerland that has manufactured the Thalmann long-folder machine for over 70 years.
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