Where the Real Loss Happens: How Roofing Companies Lose Customers After the Sale

January 22, 2026 @ 9:45 am - 10:45 am PST

Service & Longevity in Roofing Companies

Why Roofs Fail!

This high-impact session is designed to help contractors uncover and correct the most common breakdowns in the customer experience after the sale is made communication drop-offs, internal handoff gaps, weak follow-through, and missed opportunities for reviews and referrals. Using a combination of industry examples, customer journey mapping, and practical auditing tools, Monica will walk attendees through the exact phases where trust is broken—and how to rebuild it into a repeatable process.

Learn more!