Prioritizing customer collaboration

By Jenny Yu. 

Learn how Fortify Building Solutions works with their customers to provide quick resolutions and end user success.  

The COVID-19 pandemic brought disruptions in the roofing and metal industry that businesses are still recovering from. Historic material shortages expanded lead times, resulting in a new normal of slower, sometimes lower-quality services. “We're trying to break out of that normal, and we want to show people that service is really important to us. We want to find quick resolutions,” Jay Jacoby, director of sales at Fortify Building Solutions, said in this MetalCast™ episode. 

“A big thing that people talk about is ‘on time, in full,’” Jay added. “Some think of ‘on time, in full’ as getting materials on site, but I look at it as, ‘I told you something, I did it on time when I said it and I actually follow through on what you were expecting.’”  

As an integration of three industry leaders — Reed’s Materials®, Metal Depots™ and Heritage Building Systems® — Fortify Building Solutions aims to set a new standard of customer experience with local convenience, superior service and personalized support for big and small businesses alike. 

“We have small contractors oftentimes that are finding ways to get a foothold in their markets, we're able to help them to find that — whether it's training, getting on our contractor list, where an end user comes to us and they want to buy some of our material,” Jay stated.  

In providing a comprehensive service that has contractors, building owners and homeowners in mind, Fortify Building Solutions is able to provide high-quality products and services. Their customers are able to bring that performance to the field and take care of their customers, a win across the board for all involved. 

“Whether you're a new contractor or established contractor, we are always looking for more work. The second you get complacent is when you fall behind. The work that we do to make sure end users know about our business allows us to help our contractor customers grow and find work and feed their families.” Jay added, “Ultimately at the end of the day, why are we all here? It's to feed our families, and we help people do that.” 

Read the transcript, Listen to the podcast or Watch the webinar to learn more about how Fortify Building Solutions works with their customers to achieve mutual success.