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MCS Influencers
How warranty and certification can build trust
MCS Influencer Jena Jackson says that, as a supplier, they remove doubt from the minds of contractors by certifying sub crews. Every month, the MetalCoffeeShop crew sends a prompt or question to the industry experts in our influencer program to create an avenue for them to share their knowledge and experience. ...
How project visits and procedures maintain high standards
MCS Influencer Erik Trefzger says that consistently communicating expectations creates a proactive environment that promotes a safety-first mentality among subcontractors. At Orca Roofing & Exteriors, we prioritize not only the quality of our work but also the safety standards upheld by our subcontractors. To ensure a seamless alignment with our company ...
The importance of reflecting on data and processes for improvement
MCS Influencer Erik Trefzger says they have improved their close ratio by optimizing their roof repair processes. Editor's note: The following is the transcript of a live interview with Multimedia Manager Megan Ellsworth and Owner of Orca Roofing and Exteriors Erik Trefzger. You can read the transcript below or listen to ...
Developing business processes to adapt as challenges emerge
MCS Influencer Ken McLauchlan says that the sales and delivery process is vital to growth and profitability. Our focus as a company is to provide the best experience to the customer by providing industry leading products with world class sales and service. So, following up from the show, the sales and ...
Bringing competitive strategies into the new year
MCS Influencer Holly Gotfredson says a strong network and adaptation are key to professional success every year. MetalCoffeeShop™ is honored to be a space for our industry experts to share their expertise and insights. Through our MCS Influencer Group, we ask a diverse group from all different areas of the contracting ...
The relationship between a contractor and manufacturer is a two-way street
MCS Influencer Randy Chaffee says the goal of manufacturers is to help build and grow the industry to make it profitable for everybody. Editor's note: The following is the transcript of a live interview with Multimedia Manager Megan Ellsworth and Owner of Source One Marketing, Randy Chaffee. You can listen to ...
Building relationships and building your business
MCS Influencer Jerry Iselin says that growing strong relationships with manufacturers or distributors is a key way to improve your business. Growing strong relationships with manufacturers or distributors can and will likely be one of the most important ways to improve your business and grow profitably. Depending where you are in ...
5 Strategies for building bridges in the roofing industry
By John Kenney, Cotney Consulting Group. MCS Influencer John Kenney explains how roofing contractors can forge stronger ties with manufacturers and distributors. In the competitive roofing world, the strength of relationships between contractors, manufacturers and distributors is pivotal in determining success. These relationships go beyond mere transactions; they are the backbone of ...
Blueprint for attracting and retaining top talent in the roofing industry
MCS influencer John Kenney says that companies must go beyond traditional methods to draw in the best in the business and ensure they stay. In the complex landscape of the roofing industry, where precision, dedication and dexterity define the benchmarks of success, the challenge of attracting and retaining elite talent stands ...
The importance of valuing employees and keeping them engaged
MCS Influencers Haley and Jerry Iselin share their best practices for retaining quality employees. Here's what Haley Iselin had to say: I believe the best thing we do (particularly in the past few years) in retaining employees, is treating our employees like family and being flexible with their needs. Since Covid started ...
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